Please read our FAQ before sending us a message.

Delivery charges vary based on the shipping method and destination. You can view the applicable charges during the checkout process before confirming your order.

Yes, we offer free standard shipping on orders over a certain amount. This threshold may vary depending on your location. Details about free shipping eligibility can be found on our website.

We accept a variety of payment methods including credit and debit cards (Visa, Mastercard, American Express), PayPal, and other digital payment options.

The delivery time depends on your location and the shipping method you choose. Standard shipping usually takes around 3-5 business days, while expedited shipping can take 1-2 business days. Please note that these are estimated delivery times and may vary.

Yes, your data is protected. We have robust security measures in place to ensure the confidentiality and integrity of your personal information. We comply with all relevant data protection regulations to safeguard your data.

Shopping in our Online Shop is highly secure. We utilize advanced encryption and security measures to protect your personal and payment information. Your data is treated with utmost confidentiality and is never shared with third parties without your consent.

Yes, you will receive a detailed invoice for your order via email once the purchase is completed. The invoice will include the order total, itemized costs, and any applicable taxes or fees.

Changes to your order, such as address updates or item modifications, may be possible within a limited timeframe. Please contact our customer support as soon as possible after placing the order to inquire about making changes. Keep in mind that we’ll do our best to accommodate your request, but changes cannot be guaranteed once the order has been processed for shipping.

If you encounter any issues with your order after receiving it, our dedicated customer support team is here to assist you. Please reach out to us within a reasonable timeframe, providing details about the problem. We’ll work to resolve the issue and ensure your satisfaction with your purchase.

Tracking your order is easy. Once your order is shipped, you will receive a confirmation email with a tracking number and a link to the tracking page. Simply click on the link or enter the tracking number on our website’s tracking section to get real-time updates on the status and location of your order.

Yes, we offer an exchange option for eligible items. If you wish to exchange an item for a different one, please contact our customer support within the specified return and exchange period. They will guide you through the exchange process and provide you with further instructions on how to proceed.

At this time, we offer a range of standard sizes for our products. However, we do not provide custom sizing options. We recommend checking the size chart provided for each item to ensure the best fit for your needs.

Yes, for most return cases, customers are responsible for covering the return courier charges. However, if the return is due to a mistake on our end or a defective item, we will arrange and cover the return shipping costs. Please refer to our return policy for specific details and instructions on initiating a return.

Our sizes are designed to align with the measurements provided in the size chart. We recommend referring to the size chart for each item before making a purchase to ensure the best fit. Keep in mind that minor variations in sizing might occur due to differences in materials and manufacturing processes.